Hackneywick Storage Terms and Conditions

These Terms and Conditions set out the rules that apply when you use Hackneywick Storage services, including self-storage unit hire, short-term storage arrangements, and related handling services. By making a booking, signing a storage agreement, or placing goods into storage, you agree to be bound by these terms. If you do not agree, you should not proceed with a reservation or deliver any goods.

For the purpose of these terms, references to “we”, “us”, and “our” mean the storage provider operating under the Hackneywick Storage name, and references to “you” and “your” mean the customer, account holder, or any person acting on the customer’s behalf. These terms apply to all storage bookings, whether made for domestic, commercial, personal, or temporary use.

We may update these terms from time to time. Any revised version will take effect when published or when we notify you in writing, whichever is sooner, unless a change is required by law. Your continued use of the storage service after an update will be taken as acceptance of the revised terms. It is your responsibility to review the current terms before making a new booking or renewing an existing arrangement.

1. Booking Process

A booking for Hackneywick storage services is only confirmed once we have accepted your request and, where required, received the relevant deposit, advance payment, or signed agreement. Enquiries alone do not reserve a unit or space. We may ask you to provide identification, contact details, proof of address, business information, or other documentation needed for security, insurance, or legal compliance.

When making a reservation, you must provide accurate and complete information. If any information changes before or during the storage period, you must tell us promptly. We may refuse, cancel, or suspend a booking if the details provided are incomplete, misleading, or raise reasonable concerns about legality, safety, or payment risk. A booking may also depend on unit availability, storage category, and size suitability.

2. Storage Agreement and Access

Once a booking is accepted, a storage agreement will apply. That agreement may include the storage unit size, the start date, charges, access rules, permitted uses, and any additional conditions that apply to your particular arrangement. You must use the space only for the purpose agreed and must not share access codes, keys, or entry devices unless we have agreed this in writing.

Access to your storage unit may be limited by opening times, site procedures, security checks, or operational needs. We may temporarily restrict access for maintenance, safety reasons, emergency response, or legal compliance. Although we will try to minimise disruption, we do not guarantee uninterrupted access at all times. You are responsible for ensuring you can remove your goods before the end of the agreed term.

You must keep your storage area locked and secure when not in use. You are responsible for ensuring only authorised people access your goods. We are not responsible for items left unsecured, mislaid, or handed to third parties by you or anyone acting on your instructions.

3. Payments, Charges and Late Payment

All charges for Hackneywick Storage services must be paid in accordance with the agreed billing cycle. Fees may include storage rent, administration charges, deposits, lock or key fees, late payment charges, cleaning charges, disposal fees, and any reasonable costs arising from your breach of these terms. Prices may change on renewal or with notice in line with your agreement and applicable law.

Unless stated otherwise, payment is due in advance. If a payment method is declined, reversed, or otherwise fails, you remain responsible for the full amount due. We may charge interest, late fees, or recovery costs to the extent permitted by law if payment is overdue. We may also suspend access to your unit, place a lien or other lawful hold on goods, or take recovery action where amounts remain unpaid.

You must keep your payment details valid and up to date. If you use a debit card, credit card, direct debit, bank transfer, or any other payment method, you authorise us to collect payments due under the agreement. Any refund, where applicable, will be made using the same or a reasonably similar method unless otherwise agreed.

4. Cancellations, Early Termination and Refunds

You may cancel a booking before the storage start date, subject to any deposit terms or booking fee rules set out in your agreement. If you cancel after the storage period has begun, you must give the notice required under your contract and pay all sums due up to the end of the notice period. Where a unit has been held ready for you, non-refundable fees may apply.

We may cancel or end the agreement immediately if you seriously breach these terms, fail to pay, provide false information, use the storage unlawfully, or create a health, safety, or security risk. We may also end the agreement if required by law, by a competent authority, or because continued provision of the service is no longer practical. In such cases, we will act reasonably and lawfully in dealing with your goods.

Any refund entitlement will be calculated after deducting any unpaid charges, reasonable costs, or losses caused by your breach. We do not owe a refund where termination is due to your failure to comply with the agreement, unless the law requires otherwise. If you do not remove your items by the agreed end date, further charges may apply until the goods are collected or lawfully dealt with.

5. Customer Responsibilities

You must ensure that all goods placed into storage are your property, or that you have the lawful authority to store them. You must not store anything that is stolen, counterfeit, dangerous, illegal, or subject to seizure, restraint, or other legal restriction. You are responsible for properly packing, labelling, and protecting your items so that they are suitable for the storage environment.

You must not store perishable food, living creatures, plants, human remains, or anything that may attract pests, produce odour, leak, or cause contamination. You must also take reasonable care to protect vulnerable items from deterioration. If you store valuables, documents, electronics, or fragile goods, you do so at your own risk unless we have expressly agreed otherwise in writing.

Any person entering the premises on your behalf must follow our rules, including security procedures, safety instructions, and staff directions. You are liable for their acts and omissions as if they were your own. We may refuse entry to anyone whose conduct is unsafe, disruptive, or non-compliant.

6. Liability and Insurance

We will take reasonable care in providing the storage service, but we do not accept responsibility for loss or damage to your goods unless caused by our proven negligence or other liability that cannot lawfully be excluded. To the fullest extent permitted by law, we are not liable for indirect or consequential loss, loss of profit, business interruption, loss of opportunity, sentimental value, or any loss resulting from your failure to pack, secure, or declare goods properly.

We recommend that you arrange suitable insurance for the full replacement value of your stored items. Any insurance we may offer or arrange is subject to its own policy terms, limits, exclusions, and claims process. You are responsible for checking that your cover is sufficient and appropriate for the goods stored. If you do not insure your items, you accept the risk of any uninsured loss.

Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under UK law. If we are found liable for a loss, our total liability will be limited, where lawful, to the amount specified in the agreement or, if none is specified, to the fees paid for the relevant storage period.

7. Waste, Disposal and Environmental Rules

You must comply with all applicable waste regulations and environmental laws when using Hackneywick storage facilities. Do not leave unwanted goods, packaging, liquids, chemicals, batteries, electrical waste, tyres, hazardous materials, or contaminated items on the premises unless we have expressly authorised this and it is lawful to do so. Any breach of waste or environmental requirements may lead to immediate removal, cleaning charges, and reported enforcement action where appropriate.

You are responsible for removing all waste arising from your use of the premises, including wrapping, pallets, furniture, dismantled fixtures, and items no longer required. If you abandon items, leave rubbish in common areas, or fail to clear the unit at the end of the term, we may dispose of, recycle, or process the items in a lawful manner. Any costs incurred will be charged to you.

We may inspect areas of the premises where there is reasonable concern about contamination, spoilage, odour, or prohibited waste. If we believe an item is unsafe, illegal, or environmentally harmful, we may remove it, isolate it, report it, or require you to do so immediately. You must reimburse us for all reasonable costs associated with compliance, disposal, and remediation.

8. Prohibited Use and Safety

You must not use the storage service for any unlawful, dangerous, or nuisance activity. This includes storing explosive materials, firearms, toxic substances, high-risk fuels, or any item that could endanger people, property, or the environment. You must also not carry out repairs, manufacturing, trade waste dumping, or business activity that is not expressly permitted by your agreement.

You must follow all safety notices, fire rules, and operational instructions. Smoking, naked flames, unauthorised electrical equipment, and tampering with security systems are prohibited unless specifically approved in writing. If your conduct creates a risk to others or to the premises, we may take immediate action, including restricting access or ending the agreement.

Where a risk is identified, you must cooperate fully with any reasonable inspection, relocation request, or safety measure. Failure to do so may result in additional charges, refusal of access, or disposal action where legally justified.

9. Our Right to Enter, Move or Hold Goods

We may enter your unit in an emergency, where we reasonably believe there is danger, illegal activity, leakage, contamination, damage, or a breach of these terms. We may also enter when required by law, court order, public authority, or to carry out essential maintenance. Where practicable, we will give notice, but urgent entry may occur without advance warning.

If necessary, we may move items to another suitable location within the premises for operational, safety, or legal reasons. We will use reasonable care in doing so, but you remain responsible for the content and value of your goods. We may also retain goods under a lawful lien or similar right until all outstanding sums and costs are paid in full.

If charges remain unpaid or your goods are abandoned, we may follow the legal process for sale, disposal, or other lawful recovery action. Any proceeds may be applied first to unpaid fees, costs, and expenses, with any balance handled in accordance with applicable law and the terms of your agreement.

10. Data, Notices and General Terms

We may process personal data in connection with your booking, security, payment, identity verification, legal compliance, and service administration. Any personal data will be handled in accordance with applicable UK data protection law and our privacy arrangements, where applicable. You are responsible for ensuring any third-party data stored by you is held lawfully and securely.

Notices under these terms may be given in writing, including by email or other agreed electronic means, unless the agreement requires a different method. If any term is found to be invalid or unenforceable, the remaining terms will continue in full force. Failure by us to enforce a right on one occasion does not waive that right.

These terms form part of the full agreement between you and us regarding the storage service and supersede any prior discussions, representations, or informal arrangements to the extent allowed by law. No variation is valid unless agreed by us in writing or otherwise permitted by the contract.

11. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising from them or in connection with them, are governed by the laws of England and Wales. If you live in Scotland or Northern Ireland, mandatory local consumer protections may still apply where relevant. Nothing in these terms removes any rights you may have under applicable law that cannot be excluded.

Any dispute that cannot be resolved informally will be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory law provides otherwise. If any issue arises, both parties agree to act reasonably and to attempt lawful resolution before commencing formal proceedings wherever possible.

By booking Hackneywick Storage, you confirm that you have read, understood, and agree to these Terms and Conditions.