Storage Hackney Wick Terms and Conditions
These Terms and Conditions set out the basis on which Storage Hackney Wick provides storage and related services, including collection, delivery and removal services. By making a booking, using our website, or using any of our services, you agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the person, company or organisation requesting or receiving the services.
Services means any storage, collection, delivery, packing, removal or associated services provided by Storage Hackney Wick.
Goods means the items and belongings that the Customer requests us to handle, transport or store.
Contract means the agreement between Storage Hackney Wick and the Customer for the provision of the Services, incorporating these Terms and Conditions.
2. Scope of Services
Storage Hackney Wick provides storage services and may also provide removal, collection and delivery services to and from the storage facility or other agreed locations. The specific Services to be provided will be set out in your booking confirmation or quotation.
The Customer is responsible for ensuring that the description of the Goods, access details and service requirements given to us are accurate and complete so that we can provide an appropriate quotation and service.
3. Booking Process
All Services must be booked in advance. A booking may be made online or through other accepted methods as communicated by us from time to time. By making a booking, you confirm that you have the authority to enter into the Contract and that you are at least 18 years of age.
When you submit a request for a quotation or booking, this does not constitute acceptance of your order. The Contract is formed only when we confirm acceptance in writing, issue a booking confirmation or begin providing the Services, whichever occurs first.
It is the Customer’s responsibility to check all details in the quotation and booking confirmation, including dates, addresses, access details, storage unit size and any additional services requested. Any errors must be reported as soon as possible. Changes requested after confirmation may be subject to availability and additional charges.
4. Quotations and Pricing
Quotations are based on the information supplied by the Customer, including the volume and nature of the Goods, access conditions, distance for any transport, and any additional services requested. If the information provided is incorrect or incomplete, we reserve the right to amend or withdraw the quotation and to charge for any additional work required.
Unless otherwise stated, quotations exclude any charges for parking, tolls, congestion charges, ferry charges, customs duties, storage insurance, packing materials, dismantling or reassembly of furniture, and disposal of unwanted items. Where such charges are incurred, they will be added to the invoice.
All prices are quoted in pounds sterling and are exclusive of any applicable taxes unless stated otherwise. We reserve the right to adjust our prices from time to time. Once a Contract is formed, the quoted price will apply, subject to any agreed variations or additional charges under these Terms and Conditions.
5. Payments
Payment terms will be confirmed at the time of booking. Unless otherwise agreed in writing, payment for removal and transport services is due in full prior to or on the day of service. Payment for storage services is due in advance for each billing period.
We may require a deposit to secure your booking. If a deposit is required, the booking is not confirmed until the deposit has been received. Deposits are non-refundable unless otherwise specified in these Terms and Conditions or agreed in writing.
We accept payment by methods notified to you at the time of booking. All payments must be made in cleared funds. If payment is not received on time, we may suspend or cancel the Services, refuse collection or delivery, or deny access to the storage unit until all sums due have been paid.
Where payment is overdue, we reserve the right to charge interest on the outstanding amount at the statutory rate from the due date until payment is received in full. We may also charge reasonable administrative costs associated with recovering overdue sums.
6. Cancellations and Amendments
If you wish to cancel or amend your booking, you must notify us as soon as possible. Any cancellation or amendment will only take effect when we confirm it in writing.
For removal, collection or delivery services, the following cancellation charges may apply:
If you cancel more than a specified minimum period before the booked date, a reduced or no cancellation charge may apply, as stated in your quotation or booking confirmation.
If you cancel within a short period before the booked date, a higher cancellation fee may be charged to cover costs and loss of opportunity.
For ongoing storage services, you may terminate your storage arrangement by giving the notice period specified in your storage agreement. If you vacate without proper notice, you may remain liable for storage charges for the full notice period.
If you fail to be present, or fail to provide access, on the agreed date and time, this may be treated as a cancellation and the relevant cancellation charges may apply. Any changes to dates, addresses or service scope are subject to availability and may incur additional charges.
7. Customer Responsibilities
The Customer is responsible for:
Ensuring that all information supplied to us is accurate and complete.
Ensuring suitable access for collection, delivery and removal services, including organising any required permits or permissions.
Properly packing and securing Goods, unless packing services are specifically included in the Contract.
Complying with all applicable laws and regulations relating to the Goods and their storage, including restrictions on hazardous, illegal or prohibited items.
Ensuring that all Goods are owned by the Customer or that the Customer has full authority from the owner to store or move them.
The Customer must not store or request us to transport any items that are illegal, perishable, explosive, flammable, corrosive, toxic, environmentally harmful or otherwise hazardous, or any items that require special licenses, handling or facilities that have not been agreed in writing.
8. Access to Storage and Security
Access to storage units is subject to our opening hours, security procedures and any access arrangements set out in your storage agreement. We may request proof of identity or other verification before granting access.
The Customer must keep any access codes, keys or other security information confidential and must not share them with unauthorised persons. The Customer is responsible for any persons granted access by them and for any activities carried out by such persons.
We may temporarily restrict or suspend access to the storage facility for safety, security, maintenance or legal reasons. Whenever reasonably possible, we will give prior notice of any significant restrictions.
9. Liability and Limits of Responsibility
We will use reasonable care and skill in providing the Services. However, our liability for loss or damage to Goods, howsoever caused, is limited as set out in this section unless a higher level of cover is expressly agreed in writing and any applicable additional charge is paid.
Unless otherwise agreed, our liability for loss or damage to Goods in our custody or control shall be limited to a reasonable maximum per item or per consignment. It is the Customer’s responsibility to obtain adequate insurance for the full value of the Goods if a higher level of protection is required.
We will not be liable for any loss or damage arising from:
Normal wear and tear, gradual deterioration, or inherent defects in the Goods.
Insufficient or improper packing by the Customer, or where packing services were not included in the Contract.
Acts or omissions of the Customer, or of persons acting on the Customer’s behalf.
Events beyond our reasonable control, including but not limited to fire, flood, storm, theft, vandalism, civil disturbance, industrial action, or failure of utilities.
We will not be liable for any indirect, special or consequential loss, including loss of profit, loss of business, loss of opportunity or emotional distress, even if we have been advised of the possibility of such loss.
Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded.
10. Insurance
The Customer is strongly advised to ensure that adequate insurance cover is in place for the full replacement value of the Goods while they are in storage or being transported. We may offer or recommend insurance options, but it is the Customer’s responsibility to consider their own insurance needs and to arrange appropriate cover.
Any insurance offered or facilitated by us is subject to separate terms and conditions, which will be provided where relevant. Our liability remains limited as set out in these Terms and Conditions, whether or not the Customer chooses to take out such insurance.
11. Waste Regulations and Prohibited Items
We are required to comply with waste management and environmental regulations. The Customer must not use our Services to dispose of general household waste, commercial waste or any controlled or hazardous waste, unless we have expressly agreed to provide a compliant disposal service and any additional charges have been agreed.
The Customer must not store or request us to transport the following items:
Illegal goods, stolen goods or items obtained unlawfully.
Explosives, firearms, ammunition, weapons or similar items.
Flammable or combustible materials such as petrol, diesel, gas cylinders, paints, solvents or fireworks.
Toxic, corrosive, radioactive or otherwise hazardous substances.
Perishable food items, plants or living creatures.
Waste, including clinical waste, building rubble or materials intended solely for disposal.
Any goods that emit strong odours, are likely to attract pests, or may cause contamination or damage to the facility or to other customers goods.
If prohibited or unsafe items are found in storage or presented for transport, we may at our discretion refuse to handle them, remove them from the facility, or arrange for their safe disposal at the Customer’s expense. The Customer will be responsible for any fines, penalties, cleanup costs or other losses arising from any breach of waste or environmental regulations.
12. Lien and Right of Sale
If the Customer fails to pay any sums due under the Contract, we shall have a lien over the Goods in our possession, meaning we may retain them until all overdue amounts and associated costs have been paid in full.
If any sums remain unpaid for a period specified in our notices to you, we may, after giving reasonable notice, sell or dispose of some or all of the Goods to recover the outstanding amounts. Any surplus proceeds will be returned to the Customer after deducting all sums due and reasonable costs of sale or disposal. If the proceeds are insufficient to cover the sums owed, the Customer will remain liable for the balance.
13. Termination
Either party may terminate the Contract for storage services by giving the notice period specified in the storage agreement. For one-off removal, collection or delivery services, the Contract will terminate upon completion of the Services and payment of all sums due.
We may terminate the Contract immediately or suspend the Services if the Customer breaches any material term of these Terms and Conditions, fails to pay any amount when due, uses the Services for illegal or unsafe purposes, or behaves in a manner that we reasonably consider abusive, threatening or seriously disruptive.
14. Data Protection and Privacy
We will collect and process personal information about the Customer in order to provide the Services, manage the Contract, and comply with our legal obligations. Personal information will be handled in accordance with applicable data protection laws and our privacy practices as communicated to you from time to time.
15. General Provisions
If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
No waiver by us of any breach of these Terms and Conditions shall be considered a waiver of any subsequent breach of the same or any other provision.
You may not assign or transfer your rights or obligations under the Contract without our prior written consent. We may assign or subcontract our rights and obligations where this does not reduce the level of service or protection offered to you.
These Terms and Conditions, together with any quotation, booking confirmation and any additional written terms agreed between us, constitute the entire agreement between the parties and supersede any previous understandings or agreements relating to the Services.
16. Governing Law and Jurisdiction
The Contract and these Terms and Conditions are governed by the laws of England and Wales. Any dispute arising out of or in connection with the Contract or these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.
By using the Services of Storage Hackney Wick, you confirm that you have read, understood and agree to be bound by these Terms and Conditions.
